Client Resources
User Guides
Everything you need to know to get the most out of Incep Digital's platform, from setting up your project to submitting your content.
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Getting Started with Incep Digital
Here's how the platform works from start to finish. Follow these steps and you'll know exactly what to expect at every stage of your project.
Choose a Plan & Subscribe
Visit the Subscription page, pick the plan that fits your needs, and complete checkout. You'll receive a confirmation email once your account is active.
Access Your Dashboard
After subscribing, log in and head to your Dashboard. This is your central hub for viewing projects, tracking progress, and submitting your project brief.
Fill Your Project Brief
Open the brief form for your project. Provide as much detail as possible: your goals, brand style, target audience, and any content you'd like us to use. The more detail, the better the result.
Submit & We Get to Work
Once you submit your brief, our team reviews it and begins working on your project. You'll be notified at key milestones. No chasing required.
Review & Launch
We'll share previews or drafts for your feedback. After any revisions, your project is finalised and delivered, ready to make an impact.
How to Fill Your Project Brief
Your project brief is the foundation of everything we build. A well-completed brief means faster delivery, fewer revision rounds, and a result that truly matches your vision.
Be as specific as possible
Vague answers lead to generic results. If you have a preferred colour, font style, or tone of voice, tell us. Specific details help us match your vision.
Describe your target audience
Who are your ideal customers? Age range, profession, interests. Knowing your audience helps us design and write for the right people.
List competitor sites you like (or dislike)
Share links to websites you admire or want to avoid. This gives us an instant reference point for style and approach.
Gather your content before you start
Have your logo, product photos, brand guidelines, and any written copy ready before opening the form. You'll need to upload them or share a Google Drive link.
Don't leave sections blank
If a section doesn't apply to you, write "N/A" and a brief reason. Blank fields slow down the process as our team has to follow up.
Need to provide files or images?
The brief form includes a field for a Google Drive link where you can share all your content files including logos, photos, documents, and more. See Guide 03 below for a step-by-step walkthrough on how to set this up.
How to Create a Google Drive Folder
& Share the Link
When filling out your project brief, you'll be asked to provide a link to a Google Drive folder containing your content such as logos, images, copy, and any other files we need. Follow these steps to set it up in minutes.
Why Google Drive? It's the easiest way to share multiple files with us in one place, with no email attachments and no file size limits. A single link gives our team instant access to everything they need.
Open Google Drive
Go to drive.google.com in your browser. Sign in with your Google account if you aren't already logged in. If you don't have a Google account, you can create one for free at accounts.google.com.
Create a New Folder
Click the + New button in the top-left corner of the page. From the dropdown menu that appears, select New folder.
Name Your Folder
A dialog box will appear asking for a folder name. Give it a clear, descriptive name so it's easy to identify. For example:
[Your Business Name] | Incep Digital Content
Click "Create"
Press the Create button (or hit Enter). Your folder will appear in My Drive. Click on it to open it.
Organise with Subfolders (Optional)
To keep things tidy, you can create subfolders inside your main folder for different types of content. For example:
To create a subfolder, open your main folder and click + New then New folder. When it comes to sharing, always share the main folder — access flows through to all subfolders automatically.
- Logos
- Photos
- Brand Guidelines
- Written Copy
Upload Your Files
Inside the folder, upload all the content files you'd like to share with us. This may include:
To upload, click the + New button and choose File upload, or simply drag and drop files directly into the open folder.
- Your logo (PNG or SVG preferred)
- Brand photos or product images
- Brand guidelines or mood boards
- Written copy: taglines, descriptions, about text
- Any existing marketing materials
Open Sharing Settings
Once your files are uploaded, go back to My Drive so you can see the folder itself (not its contents). Right-click on the folder and select Share, or select the folder and click the share icon 🔗 Share in the toolbar at the top.
Add Our Email as a Viewer
In the sharing dialog, find the Add people and groups field at the top and type:
Make sure the permission dropdown next to the email field is set to Viewer, not Editor. Then click Send to grant access.
incepgh@gmail.com
Copy the Link
Click the Copy link button at the bottom of the sharing dialog. The link is now copied to your clipboard.
Paste the Link into Your Brief
Return to your project brief form on your Incep Digital dashboard. Find the field labelled Content Drive Link (or similar) and paste the copied link. Our team will then be able to access everything you've uploaded.
You're all set!
Once you paste the Drive link into your brief form and submit, our team has everything they need to get started. If you need to add more files later, just upload them to the same folder. The link stays the same.
How to Enable Two-Factor Authentication
Two-factor authentication (2FA) adds an extra layer of security to your account. Each time you log in, you'll need to verify your identity with a one-time code sent to your phone.
Go to Your Profile
Log into your dashboard and click on My Profile in the sidebar or navigation menu. This takes you to your account settings page.
Find the Two-Factor Authentication Section
Scroll down the profile page until you see the Two-Factor Authentication section. It will show a status badge indicating whether 2FA is currently Disabled or Enabled.
Click "Enable 2FA"
Click the Enable 2FA button. A form will appear asking for your mobile phone number.
Enter Your Mobile Number
Type in your mobile phone number (the number that will receive your login verification codes). Double-check it carefully before continuing.
Make sure this is a number you always have access to. If you lose access to it, you may be locked out of your account.
Click "Send Code"
Click the Send code button. A 6-digit verification code will be sent to your phone via SMS within a few seconds.
Enter the Verification Code
Check your SMS messages and enter the 6-digit code you received into the field on screen. The code is valid for 10 minutes. If it expires before you enter it, you can request a new one.
Confirm by Clicking "Enable 2FA"
Click the Enable 2FA button to finish. Your account is now protected with two-factor authentication. The status badge on your profile will update to Enabled.
Logging In Once 2FA Is Enabled
Here's what the login process looks like after you've set up 2FA:
- 1
Enter your email and password as usual on the login page.
- 2
You will be automatically redirected to a verification screen. A 6-digit code is sent to your registered phone number immediately.
- 3
Enter the code and click "Verify & Continue" to access your dashboard.
- 4
If the code expires (after 10 minutes), click "Resend code". A new code will be sent after a 3-minute cooldown.
How to Send a Request
Need a change, fix, or update on your project? You can submit requests directly from your dashboard and track their status in real time.
Go to Your Dashboard
Log into your account and go to your Dashboard. You'll see a list of your active projects displayed as cards.
Open Your Project
Click on the project card you'd like to submit a request for. This takes you to the project detail page where you can view your delivery details, brief, and submitted requests.
Find the "Submit a Request" Section
Scroll down the project page until you reach the Submit a Request section. This is where you can log any change, fix, or update you'd like our team to work on.
Enter a Clear Title
In the Title field, write a short summary of what you need. Be specific so our team understands at a glance. For example:
- Update the text on the homepage banner
- Add a new product to the services page
- Fix the contact form not sending emails
- Change the colour of the call-to-action button
Describe the Request in Detail
Use the Description field to explain exactly what you need. The more detail you provide, the faster we can act on it without needing to follow up. Include things like:
- What needs to change and where on the site
- The exact text, colour, or content you want used
- Any reference links or examples if applicable
Click "Submit Request"
Once you're happy with your title and description, click the Submit Request button. You'll see a confirmation message when your request has been received successfully. Our team is notified immediately.
Track Your Request Status
All your submitted requests appear in the Your Requests section below the form. Each request shows its current status and any notes from our team.
We have received your request and will review it shortly.
Our team is actively working on your request.
The request has been completed and applied.
The request was not actioned. Check the admin note for more detail.
Need to reach us directly?
For urgent matters or questions outside of a specific project, you can also contact us directly through our Contact page.
Let's Build Your Digital Success.
Whether you need a high converting website, powerful analytics, or social media ads that deliver, Incep Digital is your trusted partner.
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