Terms of Service

By creating an account, subscribing to a plan, downloading an app, or otherwise using our services, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement, and agree to comply with these Terms in full.

If you are using our services on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

Incep Digital provides the following services:

• Incep Finance is a mobile app for recording and managing business finances, invoices, and receipts.
• Incep CRM is a mobile app for managing contacts, leads, and customer relationships.
• Incep Commerce is a mobile app for managing an online store, products, and orders, including orders created by a service booking.
• Incep Platform is a website and commerce platform licensed to you as source code. You install and host it on infrastructure you control, and you use it to build and run websites and online stores, either for your own business or for your clients, according to the licence tier you purchased.
• Website Subscription is a fully managed website service under a recurring subscription, including design, development, hosting, maintenance, and updates.
• Custom Website Design and Development covers bespoke projects quoted and scoped individually.
• Social Media Advertising is paid ad campaign management on platforms including Meta and TikTok.
• Web Analytics covers setup and management of tools such as Google Analytics and Google Tag Manager.

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice to affected users.

To access our platform and apps, you create a single Incep account with a valid email address and password, or by using Google sign-in. This one account is shared across Incep Finance, Incep CRM, and Incep Commerce, and it is the account your Incep Platform licence and downloads are attached to. You may secure it with two-factor authentication.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at contact@incepdigital.com if you become aware of any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or remain inactive for an extended period. You can delete your account at any time as described in our Privacy Policy or at incepdigital.com/delete-account.

Two different licences apply, depending on the product. The mobile apps are licensed for use. Incep Platform is licensed as source code, and nothing in the mobile app restrictions below limits the rights granted to you under that source licence.

Mobile apps

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to install and use our apps on devices you own or control, for your own business purposes. Your use of apps obtained through the Google Play Store or Apple App Store is also subject to that store's terms.

The apps may update automatically to deliver fixes and improvements. You agree not to:

• Copy, modify, reverse engineer, or attempt to extract the source code of the apps, except as permitted by law.
• Use the apps to store or transmit unlawful, infringing, or harmful content.
• Interfere with, disrupt, or attempt to gain unauthorised access to our systems or other users' data.
• Resell, sublicense, or provide the apps to third parties as a service without our written consent.

Incep Platform source licence

When you purchase an Incep Platform licence we grant you a perpetual, non-exclusive, non-transferable licence to use, modify, and deploy the source code to build and operate websites and online stores. The licence is issued to your Incep account when payment clears and does not expire. What it covers depends on the tier you bought:

• Personal. Sites for a single business or project that you own or operate.
• Agency. An unlimited number of sites, including sites you build and deliver for clients.
• Lifetime Agency+. Everything in Agency, plus the right to present the platform under your own branding and the extended commercial rights described on the product page at the time of purchase.

You may modify the source code freely, keep your modifications private, and deploy as many instances as your tier allows. Where you build a site for a client, you may hand that deployment over to them to operate.

Under any tier, you agree not to:

• Redistribute, resell, publish, or open-source the source code itself, in whole or in substantial part, whether modified or not.
• Resell the platform as a competing product, template, boilerplate, or source-code offering.
• Sublicense the source code to a third party, or transfer your licence, except with our written consent.
• Remove or obscure copyright notices in the source, except where your tier grants branding rights.
• Use the platform to build or operate unlawful, infringing, or harmful services.

Offering a website or store you built with the platform as a service to your own clients is permitted and expected. Offering the platform itself, or access to its source, as a product is not.

You self-host Incep Platform. You are responsible for the infrastructure you deploy it on, for the third-party services and API keys you connect to it, and for the costs those providers charge you. We do not host your deployments and we cannot access them.

Plans and billing

Our subscription services, including the Website Subscription and access to Incep Finance and Incep CRM, are offered on a recurring basis. Incep Platform is sold as a one-time purchase for a perpetual licence, not a subscription: there is no recurring fee, and the licence and its included updates do not lapse. Prices for new purchases may change at any time, and a change never affects a licence you have already bought. Plan features and pricing are published on our Subscription Plans page and the relevant product pages. Prices are subject to change with at least 30 days' prior notice to active subscribers.

Free trials

Where a free trial is offered, it converts to a paid subscription at the end of the trial period unless you cancel beforehand. We will make the trial terms clear at sign-up.

Payment methods

Fees are billed in advance for each billing period. Payments in Ghana cedis accept Mobile Money, debit and credit cards, and bank transfers, processed securely through Paystack. International payments in US dollars accept debit and credit cards, processed securely through Stripe. We do not store your full payment details.

Domain fee

For the Website Subscription, a domain name registration fee is not included. Domain fees are a separate, typically annual cost of approximately 8 to 15 US dollars, payable to the domain registrar.

Failed payments

If a payment fails, we will notify you by email and attempt to retry the charge. Continued non-payment may result in suspension or deactivation of your subscription and access until the outstanding balance is settled.

You retain ownership of the business and customer data you enter into our apps, such as financial records, contacts, products, and orders. You grant us a limited licence to host, process, and back up that data solely to provide and support the service to you.

You are responsible for the accuracy and lawfulness of the data you store, and for having any consent or legal basis required to hold information about your own customers. You must not use our apps to process data in violation of applicable privacy or data protection laws. How we handle personal data is described in our Privacy Policy.

To enable us to deliver your website or services, you agree to:

• Provide accurate, complete, and up-to-date information when requested, such as business name, services offered, and brand assets.
• Respond to our requests for content, feedback, or approvals within a reasonable timeframe. Delays caused by late responses may extend delivery timelines.
• Ensure that any content, images, or materials you provide are owned by you or that you have the right to use them, and that they do not infringe any third-party rights.
• Not use our services for any unlawful, harmful, or deceptive purpose.

Your content

You retain ownership of all content, logos, trademarks, and brand assets you provide to us. By submitting content, you grant Incep Digital a non-exclusive, royalty-free licence to use it solely for the purpose of building and operating your website and providing the service.

Our platform and work product

The apps, platform, underlying design, code, and templates remain the property of Incep Digital. Under the Website Subscription service, you have a licence to use the website for the duration of your active subscription. If you wish to migrate your website to another provider upon cancellation, we will discuss handover options with you.

Buying an Incep Platform licence does not transfer ownership of the platform to you. We retain copyright in the source code, and you receive the perpetual licence to use, modify, and deploy it set out in section 4. Anything you build with it is yours: the sites you create, the content and designs you produce, and the changes you make to your own copy of the code.

For custom design and development projects, ownership terms will be agreed in writing as part of the individual project scope.

Portfolio use

We reserve the right to display your completed website in our portfolio and marketing materials unless you expressly request otherwise in writing.

Our services rely on third-party providers, such as payment processors, hosting, messaging, and app stores. Your use of those services may be subject to their own terms. We are not responsible for the acts, omissions, or availability of third-party services outside our direct control.

Cancellation by you

You may cancel your subscription at any time from your account dashboard. Your subscription remains active until the end of the current billing period, after which it will not renew and access will end.

Refunds

Subscription fees are non-refundable once a billing period has begun, except where required by applicable law or where we have failed to deliver the agreed service. If you believe you are entitled to a refund, please contact us at contact@incepdigital.com.

Incep Platform licences

An Incep Platform licence is a one-time purchase of downloadable source code. Because the source is delivered in full and cannot be returned once downloaded, these purchases are non-refundable once the download has been accessed, except where required by applicable law. If you have not downloaded anything, contact us within 14 days of purchase and we will refund you. The live demo exists so you can evaluate the platform before buying, and we would rather you used it than bought something that does not suit you.

Cancellation by us

We reserve the right to cancel or suspend your subscription for non-payment, violation of these Terms, or illegal activity. In cases of termination due to our fault, we will provide a pro-rated refund for the unused portion of the current billing period.

To the maximum extent permitted by applicable law, Incep Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, loss of data, or business interruption, arising from your use of, or inability to use, our services.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the total fees you paid to Incep Digital in the 3 months immediately preceding the claim.

Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not guarantee that our services will be uninterrupted, error-free, or free of viruses or other harmful components. We are not responsible for any downtime caused by third-party hosting providers, payment processors, or other infrastructure outside our direct control.

Results from social media advertising and web analytics services may vary. We do not guarantee specific outcomes such as increased sales, website traffic, or return on ad spend.

These Terms shall be governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Ghana.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

We may revise these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify active subscribers by email or in the app at least 14 days before the new Terms take effect.

Continued use of our services after the effective date of any changes constitutes your acceptance of the updated Terms.

If you have any questions about these Terms or wish to raise a concern, please get in touch: