Subscription Website
Getting Started Guide
Everything you need to set up and run your Incep Digital subscription website, from your project brief to sharing content and securing your account.
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Getting Started with Incep Digital
Here's how the platform works from start to finish. Follow these steps and you'll know exactly what to expect at every stage of your project.
Choose a Plan & Subscribe
Visit the Subscription page, pick the plan that fits your needs, and complete checkout. You'll receive a confirmation email once your account is active.
Access Your Dashboard
After subscribing, log in and head to your Dashboard. This is your central hub for viewing projects, tracking progress, and submitting your project brief.
Fill Your Project Brief
Open the brief form for your project. Provide as much detail as possible: your goals, brand style, target audience, and any content you'd like us to use. The more detail, the better the result.
Submit & We Get to Work
Once you submit your brief, our team reviews it and begins working on your project. You'll be notified at key milestones. No chasing required.
Review & Launch
We'll share previews or drafts for your feedback. After any revisions, your project is finalised and delivered, ready to make an impact.
How to Fill Your Project Brief
Your project brief is the foundation of everything we build. A well-completed brief means faster delivery, fewer revision rounds, and a result that truly matches your vision.
Be as specific as possible
Vague answers lead to generic results. If you have a preferred colour, font style, or tone of voice, tell us. Specific details help us match your vision.
Describe your target audience
Who are your ideal customers? Age range, profession, interests. Knowing your audience helps us design and write for the right people.
List competitor sites you like (or dislike)
Share links to websites you admire or want to avoid. This gives us an instant reference point for style and approach.
Gather your content before you start
Have your logo, product photos, brand guidelines, and any written copy ready before opening the form. You can upload the files directly, or paste a link if they're already stored somewhere like Google Drive or Dropbox.
Don't leave sections blank
If a section doesn't apply to you, write "N/A" and a brief reason. Blank fields slow down the process as our team has to follow up.
Need to provide files or images?
Every step that needs files, your logo, content, branding assets, and product data, lets you either upload the files directly or paste a share link. Pick whichever is easier for you. See Guide 03 below for a full walkthrough of both options.
How to Share Your Files
Every step in your project brief that needs files, your logo, content, branding assets, and product data, gives you two ways to share them: upload directly, or paste a link to files you already have stored somewhere. Here's how to use both.
Option 1: Upload directly
Best when your files are on the device you're using. Click or drag files into the upload area for that step. Each file uploads straight to our secure storage, no account or extra app needed. Files up to 50MB each.
Option 2: Paste a link
Best when your files are already stored somewhere, like Google Drive, Dropbox, or WeTransfer, or when you have a lot of files already organised in a folder. Switch to "Paste a link" on that step and drop in one or more links.
Uploading files directly
- Open the step in your brief that asks for files, your logo, content, branding, or product files.
- "Upload files" is selected by default. If you switched to "Paste a link" earlier, click "Upload files" to switch back.
- Click the upload area to choose files, or drag them straight in. Each file shows a progress bar while it uploads, and you can remove any file with the X next to it.
Sharing a link instead
Click "Paste a link" on that step, then paste your link into the field. If you have more than one link, put each on its own line. This works with Google Drive, Dropbox, WeTransfer, or any link that lets us view the files without a password. If you don't already have your files somewhere shareable, the walkthrough below sets up a free Google Drive folder in a few minutes.
Setting up a Google Drive folder
Follow these steps to create a folder, add your files, and get a link you can paste into your brief.
Open Google Drive
Go to drive.google.com in your browser. Sign in with your Google account if you aren't already logged in. If you don't have a Google account, you can create one for free at accounts.google.com.
Create a New Folder
Click the + New button in the top-left corner of the page. From the dropdown menu that appears, select New folder.
Name Your Folder
A dialog box will appear asking for a folder name. Give it a clear, descriptive name so it's easy to identify. For example:
[Your Business Name] | Incep Digital Content
Click "Create"
Press the Create button (or hit Enter). Your folder will appear in My Drive. Click on it to open it.
Organise with Subfolders (Optional)
To keep things tidy, you can create subfolders inside your main folder for different types of content. For example:
To create a subfolder, open your main folder and click + New then New folder. When it comes to sharing, always share the main folder, since access flows through to all subfolders automatically.
- Logos
- Photos
- Brand Guidelines
- Written Copy
Upload Your Files
Inside the folder, upload all the content files you'd like to share with us. This may include:
To upload, click the + New button and choose File upload, or simply drag and drop files directly into the open folder.
- Your logo (PNG or SVG preferred)
- Brand photos or product images
- Brand guidelines or mood boards
- Written copy: taglines, descriptions, about text
- Any existing marketing materials
Open Sharing Settings
Once your files are uploaded, go back to My Drive so you can see the folder itself (not its contents). Right-click on the folder and select Share, or select the folder and click the share icon 🔗 Share in the toolbar at the top.
Add Our Email as a Viewer
In the sharing dialog, find the Add people and groups field at the top and type:
Make sure the permission dropdown next to the email field is set to Viewer, not Editor. Then click Send to grant access.
incepgh@gmail.com
Copy the Link
Click the Copy link button at the bottom of the sharing dialog. Paste this link into the matching step of your project brief, the same way you would any other share link.
You're all set!
Once your files are uploaded or your link is pasted into the right step of your brief, our team has everything they need. Need to add more files later? Come back to that step to upload more, or update the same folder if you shared a link. Nothing else to redo.
How to Enable Two-Factor Authentication
Two-factor authentication (2FA) adds an extra layer of security to your account. Each time you log in, you'll need to verify your identity with a one-time code, sent by SMS or generated by an authenticator app, your choice.
Go to Your Profile
Log into your dashboard and click on My Profile in the sidebar or navigation menu. This takes you to your account settings page.
Find the Two-Factor Authentication Section
Scroll down the profile page until you see the Two-Factor Authentication section. It will show a status badge indicating whether 2FA is currently Disabled or Enabled.
Click "Enable 2FA" and Choose a Method
Click the Enable 2FA button. You'll be asked to choose how you'd like to verify logins: Text message (SMS) or Authenticator app. Pick whichever method suits you, both are covered below.
Setting up SMS
A code sent to your phone each time you log in.
- 1Select "Text message (SMS)".
- 2Enter your mobile phone number, the number that will receive your login codes, and click "Send code".
- 3A 6-digit code arrives by SMS within a few seconds. The code is valid for 10 minutes.
- 4Enter the code and click "Enable 2FA" to finish.
Make sure this is a number you always have access to. If you lose access to it, you may be locked out of your account.
Setting up an authenticator app
RecommendedA code generated on your device, works without phone signal.
- 1Select "Authenticator app".
- 2A QR code appears. Scan it with an authenticator app such as Google Authenticator, Authy, or 1Password. Can't scan it? Enter the manual key shown underneath instead.
- 3Enter the 6-digit code your app is now showing and click "Enable 2FA".
- 4You'll see 10 one-time backup codes. Copy or download them and store them somewhere safe, they're shown only once.
Each backup code works once. Use one to sign in if you ever lose access to your authenticator app, then generate a fresh set by disabling and re-enabling 2FA.
Logging In Once 2FA Is Enabled
After entering your email and password as usual, you're taken to a verification screen. What happens next depends on the method you set up:
If you use SMS
- A 6-digit code is sent to your phone automatically.
- Enter it and click "Verify & Continue".
- Code expired? Click "Resend code" (available again after a 3-minute cooldown).
If you use an authenticator app
- Open your authenticator app and enter the 6-digit code it's currently showing.
- No access to your app? Click "Use a backup code" and enter one of your saved codes instead.
- Each backup code only works once, so keep a few in reserve.
Want to switch methods? Click "Disable 2FA" on your profile, then enable it again and choose the other method. Disabling clears any saved phone number, authenticator key, and backup codes, so you'll set up fresh once you re-enable it.
How to Send a Request
Need a change, fix, or update on your project? You can submit requests directly from your dashboard and track their status in real time.
Go to Your Dashboard
Log into your account and go to your Dashboard. You'll see a list of your active projects displayed as cards.
Open Your Project
Click on the project card you'd like to submit a request for. This takes you to the project detail page where you can view your delivery details, brief, and submitted requests.
Find the "Submit a Request" Section
Scroll down the project page until you reach the Submit a Request section. This is where you can log any change, fix, or update you'd like our team to work on.
Enter a Clear Title
In the Title field, write a short summary of what you need. Be specific so our team understands at a glance. For example:
- Update the text on the homepage banner
- Add a new product to the services page
- Fix the contact form not sending emails
- Change the colour of the call-to-action button
Describe the Request in Detail
Use the Description field to explain exactly what you need. The more detail you provide, the faster we can act on it without needing to follow up. Include things like:
- What needs to change and where on the site
- The exact text, colour, or content you want used
- Any reference links or examples if applicable
Click "Submit Request"
Once you're happy with your title and description, click the Submit Request button. You'll see a confirmation message when your request has been received successfully. Our team is notified immediately.
Track Your Request Status
All your submitted requests appear in the Your Requests section below the form. Each request shows its current status and any notes from our team.
We have received your request and will review it shortly.
Our team is actively working on your request.
The request has been completed and applied.
The request was not actioned. Check the admin note for more detail.
Need to reach us directly?
For urgent matters or questions outside of a specific project, you can also contact us directly through our Contact page.
Let's Build Your Digital Success.
Whether you need a high converting website, powerful analytics, or social media ads that deliver, Incep Digital is your trusted partner.