Incep Digital
GuidesIncep Platform owner guide
Operations8 min read

Orders and webhooks

This is the day to day work of running the store: moving orders through fulfilment and keeping other systems in sync.

Orders

/admin/orderssaved to Order, OrderItem, OrderNote, OrderEvent

View and manage orders through their full lifecycle: status transitions, fulfilment, tracking, refunds, and internal notes, all recorded on a structured event timeline. The order logic is shared with the mobile app, so web and mobile never drift.

  1. 1Open the order and confirm the customer, items, payment status, and address.
  2. 2Move it to processing once payment is confirmed and you are preparing it.
  3. 3Mark it as shipped and add the carrier and tracking number.
  4. 4Complete it after fulfilment is finished.
Filter by status, then open an order to fulfil, add tracking, or refund.

Webhooks

/admin/webhookssaved to Webhook, WebhookDelivery

Keep external systems in sync by sending them store events as they happen, without anyone copying data by hand.

Endpoints
The external URLs that receive events.
Events
Choose which store events (for example a new order) trigger a send.
Delivery log and retries
Every attempt is recorded and failed deliveries are retried automatically by the scheduled job, so a temporary outage does not lose an event.
Send store events to external systems, with delivery tracking and retries.