Incep Digital
GuidesIncep Platform owner guide
Storefront14 min read

Storefront presentation

The Store menu controls how the storefront looks and behaves. Each screen edits one configuration block on the store record and revalidates the storefront when you save, so changes appear quickly. Colours, fonts, spacing, and button styles all come from the Design system, so these screens focus on layout and behaviour rather than raw styling.

Popups

/admin/store/popupssaved to Popup

Each popup is its own record with its own content, trigger, and targeting, so you can run several at once, such as a newsletter capture and a promotion, without them clashing.

Content
The popup heading, body, image, and call to action.
Trigger
When it appears, for example after a delay, on scroll, or on exit intent.
Targeting and schedule
Which pages it shows on and an optional start and end date so a promotion popup switches itself off.
Create marketing and consent popups with their own triggers and targeting.

Cart drawer

/admin/store/cart-drawersaved to cartConfig
Coupon field
Show or hide a discount code field in the drawer.
Cross sell
Show suggested add on products inside the cart.
Free shipping progress
Set a free shipping threshold and the drawer shows a progress bar towards it.
Item image ratio
The aspect ratio used for the thumbnail of each cart line.
Trust badges
A row of reassurance badges (such as secure checkout, free returns, buyer protection), each with an icon and label you can edit or turn off.
Coupon field, cross sell, free shipping progress, and trust badges.

Shop and catalog pages

/admin/store/shop-catalogsaved to shopCatalogConfig

This controls the shop and collection listing pages: how the grid is laid out, what customers can sort and filter by, and what shows on each product card. The card visual style itself comes from the design system; here you pick which card preset the shop uses.

Grid layout
With a filter sidebar, a full width grid, or a masonry (variable height) grid.
Density
Products per row on desktop (2 to 5) and mobile (1 to 3), products per page, and the gap between cards.
Pagination
Numbered pages or infinite scroll, plus top and bottom page padding.
Sorting
The default order (best selling, newest, price, or rating) and whether shoppers get a sort dropdown.
Filters
Toggle a price range, category, colour, size, rating, and availability filter each on or off.
Card style
Which design system card preset the shop uses (see the Design system page).
Badges
The wording for sale, new, and sold out badges, and how many days a product counts as new.
Card toggles
Show or hide rating stars, the category label, colour swatches, the sale badge, quick view, wishlist, and add to cart (including a separate add to cart on mobile option).
Grid layout, filters, sorting, pagination, and product card toggles.

Product page

/admin/store/single-productsaved to singleProductConfig, pdpTemplatePageId

The product page is the most configurable screen on the storefront. Settings are grouped so you can shape the layout, the gallery, the buy box, and the sections that sit below it. You can also point the page at a fully custom template built in the page builder.

Layout preset
Classic two column, gallery focus, magazine, minimal, full width, or right stack.
Gallery
Thumbnails below or left, full width, sticky, or stacked, plus zoom, video embed, and a 360 view option.
Variations
Show options as a dropdown or visual swatches, with colour, image, or label swatches.
Info elements
Show or hide the short description, SKU, categories, tags, and share buttons.
Tabs
A tab style plus toggles for description, additional info, reviews, human Q&A, specifications, and a shipping info tab you can fill with your own content.
Recommendations
Related products, recently viewed, frequently bought together, customers also viewed, and complete the look, each with its own count and layout.
Urgency
A low stock scarcity badge with a threshold, a countdown timer, and a back in stock notification button.
Buy box
Add to cart and optional buy now buttons (styled from the design system), AJAX add to cart, quick view, a sticky add to cart bar, wishlist and compare toggles, and a size guide.
Reassurance
A guaranteed safe checkout block with your own badge image, and an optional AI "ask about this product" widget.
Text and spacing
Which type styles and colours the category, name, price, and description use, plus the gaps and page padding.
Note: The "ask about this product" widget and the human Q&A tab are different things. The widget answers instantly from the product data and needs its AI feature flag and an AI key; the Q&A tab shows questions real customers have asked.
Tip: To go beyond these options, build a product template in the page builder and select it here. The storefront then renders your custom template as the live product page.
Layout, gallery, tabs, recommendations, urgency, and the buy box.

Customer account and programs

/admin/store/customer-accountsaved to accountConfig

Despite the name, this screen is where the customer facing programs are tuned. The numbers set here drive the loyalty balances, referral rewards, and automated discounts customers see in their account and emails.

Loyalty points
The earn rate per spend and the threshold at which points can be redeemed, plus a switch for VIP tiers.
Referrals
Points awarded to the referrer and the discount the new customer receives.
Subscribe and save
The recurring order discount and the interval options offered (for example every 30, 60, or 90 days).
Lifecycle discounts
Birthday and anniversary discount percentage and validity, and a win back offer for lapsed customers after a set number of inactive days.
Registration
Whether phone is required at signup, whether the marketing opt in shows, and whether customers can share a wishlist.
Note: The matching lifecycle emails (birthday, win back) are sent by the scheduled background jobs, and these percentages are what those emails offer. See the Customers and loyalty page for the customer side.
Loyalty, referrals, subscribe and save, lifecycle discounts, and registration.

Maintenance mode

/admin/store/maintenancesaved to maintenanceConfig
Enable
Switch the public storefront to a holding page. The admin stays reachable so you can keep working.
Heading and message
The text shown to visitors on the holding page.
Bypass password
An optional password that lets you and colleagues view the live storefront while everyone else sees the holding page.
Tip: Set a bypass password before a launch so your team can preview the finished storefront while the public still sees the holding page. Switch maintenance off to go live.
Turn the public storefront off with a branded holding page while admin stays open.